Prescriptions

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)
• using the GP online system: SystmOnline

These accounts show you all your repeat medicines and dosages, and you can choose the ones you need.

You can also:

• bring the paper form to the surgery, Monday to Friday from 8:30am to 6:30pm

We do not take repeat prescription requests over the phone.

You can usually collect your prescription from the pharmacy once it has been issued and signed off by the doctor. We aim to issue your requested medication in 2 working days unless your request needs to go into the doctor or pharmacist for authorisation. 

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the NHS app
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• call the surgery on 01268 792000 option 2 (Monday-Wednesday 10.30am to 1.30pm, Thursday - Friday 10am to 12pm) 

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Find out more about prescription charges (nhs.uk).

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.