Appointments

To request an urgent same day appointment, contact us on 01268 792000 option 1, Monday to Friday at 8am.

Same day urgent appointments are subject to availabilty.

When you get in touch, you will be asked what you need help with.  We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• phone us on 01268 792000 option 1, Monday to Friday from 8:30am to 6:30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6:30pm

When you get in touch, you will be asked what you need help with.  We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call

Appointments by phone or video call can be more flexible and often means you get help sooner.

If you are unable to attend your appointment please contact us on 01268 792000 option 5, Monday to Friday from 8am to 6:30pm, so the appointment can be offered to somebody else.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. 

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face or by video call
• if you need an interpreter
• if you have any other access or communication needs

If possible, please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.