Weekend routine appointments are available. These appointments will be available either at Audley Mills Surgery - Rayleigh or Hawksbury Road Surgery - Canvey Island.

Please speak to Reception for more details.



Privacy Notice – Direct Care, (routine care and referrals)

Essex Way Surgery

This practice keeps data on you relating to who you are, where you live, what you do, your family, possibly friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memoires reasonably made by healthcare professions in this practice who are appropriately involved in your health care.

When registering for NHS care, all patients who receive NHS care are registered on a national database, the database is held by NHS Digital a national organisation which has legal responsibilities to collect NHS data.

GPs have always delegated tasks and responsibilities to others that work with them in their surgeries, on average an NHS GP has between 1,500 and 2,500 patients for whom he or she is accountable.  It is not possible for the GP to provide hands on personal care for each and every one of those patients in those circumstances, for this reason GPs share your care with others, predominately within the surgery but occasionally with outside organisations.  If your health needs require care from others elsewhere outside this practice we will exchange with them whatever information about you that is necessary for them to provide that care.  When you make contact with healthcare providers outside the practice but within the NHS it is usual for them to send us information relating to that encounter.  We will retain part or all of those reports.  Normally we will receive equivalent reports of contacts you have with non NHS services but this is not always the case.

Your consent to this sharing of data within the practice and with those others outside the practice is assumed and is allowed by law.

People who have access to your information will only normally have access to that which they need to fulfil their roles.

You have the right to object to our sharing your data in these circumstances but we have an overriding responsibility to do what is in your best interests.  Please see below:

We are required by Articles in the General Data Protection Regulations to provide you with the information in the following 9 subsections.


1.      Data Controller

Essex Way Surgery, 34 Essex Way, Benfleet, Essex SS7 1LT

2.      Data Protection Officer

Jane Marley

3.      Purpose of the processing

Direct care is care delivered to the individual alone, most of which is provided in the surgery.  After a patient agrees to a referral for direct care elsewhere, such as a referral to a specialist in a hospital, necessary and relevant information about the patient, their circumstances and their problem will need to be shared with the other healthcare works, such as specialist, therapists, technicians etc.,  The information that is shared is to enable the other healthcare workers to provide the most appropriate advice, investigations, treatments, therapies and or care.

4.      Lawful basis for processing

The processing of personal data in the delivery of direct care and for providers’ administrative purposes in this surgery and in support of direct care elsewhere is supported under the following Article 6 and 9 conditions of the GDPR:


Article 6 (1) (e).. necessary for the performance of a task carried out in the public interest or in the exercise of official authority…


Article 9 (2) (h)  necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…


We will also recognise your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality”

5.       Recipient or categories of recipients of the processed data

The data will be shared with Health and care professionals and support staff in this surgery and at hospitals, diagnostic and treatment centres who contribute to your personal care.  Ie:  Southend Hospital, Broomfield Hospital.

6.       Rights to object

You have the right to object to some or all the information being processed under Article 21.  Please contact the surgery.  You should be aware that this is a right to raise an objection, that is not the same as having an absolute right to have your wishes granted in every circumstance.

7.      Right to access and correct

You have the right to access the data this is being shared and have any inaccuracies corrected.  There is not right to have accurate medical records deleted except when ordered by a court of Law.

8.      Retention Period

The data will be retained in line with the laway and national guidance. -and-Social-Care-2016  or speak to the practice

9.      Right to complain

You have the right to complain to the Information Commissioner’s Office, you can use this link  or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate) 


“Common Law Duty of confidentiality”, common law is not written out in one document like an Act of Parliament.  It is a form of law based on previous court cases decided by judges; hence, it is also referred to as ‘judge-made’ or case law.  The law is applied by reference to those previous cases, so common law is also said to be based on precedent.

The general position is that if information is given in circumstances where it is expected that a duty of confidence applies, that information cannot normally be disclosed without the information provider’s consent.

In practice, this means that all patient information, whether held on paper, computer, visually or audio recorded, or held in the memory of the professional, must not normally be disclosed without the consent of the patient.  It is irrelevant how old the patient is or what the state of their mental health is; the duty still applies.

Three circumstance making disclosure of confidential information lawful are:

  • Where the individual to whom the information relates has consent;
  • Where disclosure is in the public inters; and
  • Where there is a legal duty to do so, for example a court order.
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